This page explains what personal information this website collects, why, who it is shared with and the rights you have over it under UK data protection law.
granthamdampproofing.co.uk is an introduction service operated by Patrick Robinson, 66 Paul Street, London EC2A 4NA ("the operator", "we"). We connect enquiries from this website to one vetted independent damp proofing specialist who covers Grantham and the surrounding area. We are the data controller for the information you submit through this site; once your enquiry is passed on, the specialist processes your details as an independent business for the purpose of contacting and quoting you.
When you submit the enquiry form we collect your name, phone number and the details of your enquiry, including the property location and anything you tell us about the problem. We use this for one purpose: to pass your enquiry to the one local specialist who will contact you and quote. The lawful basis for this processing is our legitimate interest in providing the introduction you have requested, and taking steps at your request before any contract with the specialist.
Calls made to the number shown on this website may be recorded for quality and vetting purposes. A notice plays at the start of the call, before you are connected to the specialist. Recordings are used to check that enquiries are handled properly and are subject to the same retention limits as other enquiry data.
Your enquiry details are passed to one vetted independent local damp proofing specialist so they can contact you and quote for the work. That is the only sharing that takes place. We do not sell enquiries, pass them to lead brokers or distribute them to multiple firms. Service providers that host this website or route calls process data only on our instructions.
Enquiry details and call recordings are kept for no longer than 12 months from the date of your enquiry, after which they are deleted. We keep them for that period to handle follow-up questions and to check the quality of the service the specialist provides. The specialist keeps their own records of any survey or work you agree with them, under their own privacy arrangements.
This website sets no cookies and runs no analytics or tracking of any kind. That is why no cookie consent banner appears: there is nothing to consent to. The only third-party resource loaded is a single web font.
Under UK GDPR you have the right to ask for a copy of the personal data we hold about you, to have it corrected or deleted, to object to or restrict its processing, and to data portability where applicable. To exercise any of these rights, contact the operator using the details published on this website once incorporation details are finalised, or via the enquiry form. If you are unhappy with how your data has been handled you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Any changes to this policy will be published on this page. This version applies from the date the website went live.